Returns Policy

RETURNS & EXCHANGES

You have the right to open the package and check the contents but the product must be returned unused to us within 30 days after you received it.

All original packaging, price labels etc. shall be returned with the product without having been tampered with. If any original packaging is missing or damaged, we may be unable to process your refund.

The costs incurred for returning an item are at customers' own costs.

HOW TO RETURN
Open our returns portal at gasper.co/apps/returns, enter your order number and the email used for the order, select the items and the reason, and choose a refund or an exchange. Once your request is approved you will receive the return instructions by email.

Pack the items in their original packaging and post them as instructed, using a tracked service, and keep your proof of postage. Once the warehouse has received and checked the items, we refund you to the original payment method within 14 days, or ship your exchange.

Please note, all products must be in their original packaging and in original condition in order for us to accept your return.

ADDITIONAL COSTS
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.

FAULTY ITEMS
In the event you have received a faulty item, please contact support@gasper.co within 30 days of the item(s) arriving. Please include the following information:  

  • Your order number
  • Which item is damaged
  • A description of the problem
  • Photographic evidence

LIFETIME GUARANTEE

All of our jewelry is covered by our Lifetime Guarantee. If a piece fades or tarnishes, we replace it free of charge. See our Lifetime Guarantee page.

OFFERS & PART RETURNS:

If your order used an offer (free Travel Box with 2 or more pieces, a stack price, or a multi-piece discount) and you return only part of it, the refund is recalculated as if you had only bought the items you keep. A full refund is given when all items are returned in the correct condition.

  • Partial returns will receive partial refunds in line with the promotion.
  • A full refund will be given should all the items be returned in the correction condition